Shipping policy

Shipping Policy

Thank you for shopping with Willowmade Studio! Our products are made to order, so please allow time for your item to be produced before shipment.

Processing & Production

Most orders are processed and produced within approximately 2–3 business days. Processing times may occasionally be longer during holidays, high-volume periods, or due to product availability.

Processing time is separate from shipping/transit time.

U.S. Shipping Options

We currently offer the following shipping options within the United States:

  • Economy Shipping — FREE: Estimated 7–10 business days
  • Ground Shipping — $8.00: Estimated 5–8 business days

Shipping estimates are provided at checkout and begin after your order has been processed. Delivery dates are estimates and are not guaranteed, as carrier delays may occasionally occur.

Tracking Your Order

Once your order ships, tracking information will be sent to the email address provided at checkout. Please allow time for tracking information to update after your package has been accepted by the carrier.

Incorrect Shipping Addresses

Please double-check your shipping address before submitting your order.

Willowmade Studio is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us as soon as possible at willowmadestudioshop@gmail.com. We cannot guarantee that an address can be changed once an order has entered production or shipped.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us at willowmadestudioshop@gmail.com with your order number and photos of the issue so we can assist you.

If tracking shows an unusual delay or you believe your package has been lost in transit, please contact us and we will help investigate the issue.

For information regarding returns, replacements, and refunds, please see our Return & Refund Policy.

Questions

For questions regarding your order or shipping, contact us at willowmadestudioshop@gmail.com.